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FAQs

What is your return policy?

Do you sell gift cards?

Your satisfaction is important to us. Being mostly handmade products, products are carefully inspected for faults or defects. Please note due to the nature of handmade production no item will be exactly the same. For example knots in wood, slight colour,  measurements  and placements differences and will not qualify for a refund. We accept returns on faulty items only, please contact us for enquiries. Change of mind items can be returned at buyers expense and a credit given. Once again your satisfaction is important to us so please don't hesitate to follow the contact page.

What are the payment options?

We accept payments via Strip, Paypal and hopefully Afterpay in the future. 

Yes we cater to egift cards which can be used on all our items including subscription gift packs. These egift cards are valid for 36 months after purchase and would be a great baby shower gift. Can be used on subscription packs that can be cancelled before 12 monthly end date.

Wher do you ship to?

At Cherishable Designs we ship Australia wide. Please choose express or standard shipping at checkout. We have a range of couriers that will suit each orders needs.

Can you cater to custom designs?

Here at Cherishable Designs we are all about making those special moments a little more cherishable for you. So YES we can cater to custom designs. Please follow the contact us page for any custom designs enquiries.

Cherishable Designs has a unique way to gift give or to celebrate those special baby milestones in the first 12 months of life. Each month you will receive your pack with specially picked items to target what milestones your baby might be achieving plus a few extra special items. Eg at six months your baby can start trying soft foods so this pack could include a bowel and spoon specially chosen by us. This full subscription pack includes 13 packages, 1st commencing prior to birth so hospital essentials can be used as soon as baby is born. Recurring packages after that would be sent a few days prior to your babies monthly age so some happy snaps can be taken on the monthly birth anniversaries

When will monthly milestone subscriptions be available?

We are currently still hand picking all the items for these monthly subscription packs.. We want everything to be perfect before your packs arrive and allow for sign up subscriptions post birth eg at 4 months of age. Please follow our social accounts or sign up for email announcements for updates.

Do you have a gift wrap option?

Can you tell me about photo prop hire?

Yes gift wrapping is an option that can be added to your cart. All orders over $150 will receive free gift boxing and no sales invoice will be supplied in any of our packaging for your gift giving convenience.

Can you explain more about 12 monthly milestone subscription packs?

Baby photo prop's are available for hire. This service is available for local pick up only and hire time is 9am - 5pm. When purchasing photo prop hire in our store please supply the ideal hire date. We will then contact you to finalise date (please make sure contact details are correct). While we are starting up this business we maybe able to  drop off and pick up locally for you with an additional charge, please contact us for enquiries. A bond will be taken for hire services to ensure props are looked after. Bond money will be returned if all props are in clean undamaged condition on return. Photo prop are NOT for CAKESMASH. If evident of cake smash present equal cleaning and hire out amount for next day will be deducted from bond. We want to make sure noone misses out so please respect the rules of hire which will be sent to you for signing prior to hire. I am NOT a photographer and as apart of this service you will set up and take your own photos. I will supply tips, information and preparation prior to hire.

What does on hold order mean?

If ordering our welcome baby sign upgrade before your baby is born. I will prepare all other items if applicable and place the order on hold until your baby is born. Once your baby is born please supply us with upgrade details being name, date, time, weight, length and head circumference. I will then aim to print the details that same day and have all products sent out as soon as possible. If choosing this option I would suggest express post if your wanting your order quickly. If you have a booked induction of labour or caesarean section, this date would be helpful to supply, so we can ensure all other products are ready to be shipped once birth details are supplied.

How do I go about ordering custom designs?

When ordering custom designs we have tried to make it simple for you. Many of our items have a custom tag.  Depending on the item description, depends on how you should order. Either leave a comment in the box provided with instruction of designs eg: 1st line script font " Stevie's", 2nd line bold font "ROOM". Ensure when leaving sign design instructions you use upper and lower case as desired. For more complex orders with pictures, different fonts, sizing ect please follow the contact us page with your request. For more complex design requests, imagines will be sent for approval before print to ensure we capture what your looking for.

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